Terms and Conditions

Article 1: Definition and scope of application

The present document (Terms and Conditions) defines the conditions applicable to sales concluded between a person or persons making a purchase via the http://www.aquarelle.co.uk website, hereafter referred to as "the buyer" and the company Aquarelle UK, hereafter referred to as "Aquarelle".
The terms defined below form part of the present Terms and Conditions with the following meanings:

Article 2: Application and opposability of the terms and conditions

Placing an order implies that the buyer fully accepts these terms and conditions without reservation.

Any conflicting condition requested by the buyer will therefore, in the absence of express acceptance, be unenforceable regardless of the time at which it may have been brought to the attention of Aquarelle.

The fact that Aquarelle does not specifically refer to any one of the present terms and conditions, cannot be interpreted as a renunciation of its right to impose any one of the said conditions at a future date.

If one or more provisions of the present terms and conditions are declared null or void through the application of a law, a regulation or as the result of a final decision by a competent court, the other provisions shall remain valid and binding.

These Terms and Conditions may be modified at any time, without notice, by Aquarelle.com and its subsidiaries. The present Terms and Conditions are applicable from 15 June 2014. They supersede and replace all previous versions of these conditions. It is understood, however, that the changes relating to Terms and Conditions will be inapplicable to orders previously accepted and confirmed by Aquarelle.

Article 3: Placing an order

When placing an order which is binding the buyer has an obligation to provide accurate information: in the event of an error in the recipient's address, Aquarelle cannot be held responsible for the impossibility of delivering the product.

An order is definitive only when it has been confirmed by the payment of the price by the buyer. After shipment, any amendment or cancellation of the order by the buyer cannot be considered and the price paid will not be refunded, except in the case of withdrawal as per article 7. All offers for sale are valid within the limits of available stocks. A product which becomes unavailable is automatically removed from the online catalogue.

In the event of a product becoming unavailable, Aquarelle will contact the buyer. They will jointly agree the delivery of a product which offers identical characteristics in size and quality to the product originally ordered by the buyer.

Article 4: Price

The prices are indicated in euros inclusive of all taxes. They take into account VAT and any reductions applicable on the day the order is placed.
The price of the products excludes delivery charges (packaging and transport).
The cost of delivery will be specified on the purchase order before validation of the sale. The products are supplied at the price current at the time the order is placed.
The price is paid cash when the order is placed.

Article 5: Total payment security

Aquarelle provides totally secure and flexible payments both online or by phone, by debit or credit card through a payment system entrusted to a specialist secure payment provider. Aquarelle guarantees the total confidentiality of your banking information, secured by the SSL protocol, which automatically checks the validity of the right of access when paying by bank card and encrypts all information exchanged to guarantee confidentiality. We have no access to and never record your bank card information.
To find out more, click here.

Article 8: Returns and complaints procedures

8.1 Contractual guarantee

Any return accepted by Aquarelle, due to an apparent defect or the non-conformity of the product delivered, which shall be noted by the seller, enables the buyer to receive a free replacement or a credit voucher, to the exclusion of any other compensation, damages or interest. The product(s) must be returned by the buyer in the original packaging and within seven (7) days from the date of receipt of the goods.

The product(s) returned must be new, unused and in the original box, perfectly intact. The customer should keep the proof of postage given to him by Post Office. In the event of a lost package, no refund will be made without this proof of postage.

Any claim concerning an order which includes the delivery of bouquets or plants must, since it concerns perishable products, be formulated at the latest within two (2) days after the delivery of the product.

Any claim concerning the delivery of other products should be made at the latest within seven (7) days after the date of delivery of the product.

8.2 Legal Guarantees

All goods and services supplied by the Seller shall enjoy the legal warranty of conformity provided for in articles L. 211-4 To L. 211-13 of the Code de la consommation (French consumer law) and a guarantee for defects covering that which has been sold, under the conditions laid down in articles 1641 to 1648 and 2232 of the Code civil (French Civil Code).
Articles L. 211-4, L. 211-5 and L. 211-12 of the Code de la consommation (French consumer law) as well as article 1641 and the first paragraph of article 1648 of the Code civil (French Civil Code) are available in full in annex 3 of the Terms and Conditions

Article 9: Privacy

The personal details that you may be asked to communicate in the context of an order via our website are protected, declared to the CNIL (French National Commission for Data Protection and Liberties) and exclusively reserved for the use of our production staff.
In accordance with the "data protection and liberties" law of 6 January 1978 as well as the ethical principles which ensue from it, you have the right to access, modify, and correct your personal details.
In order to do so please contact us in writing:
Aquarelle.com, 28 rue Jacques Ibert, 92300 Levallois-Perret
Send an email to our Customer Service
To find out more, click here.

Article 10: Customer Service

Our Customer Service is available Monday to Friday from 9am to 6pm without interruption and on Saturday from 10am am to 3pm.

Closed on Sunday and public holidays.

  • for your queries: +44 (0) 20 3745 4748
  • by e-mail to Customer Service. Any request for information should receive a reply within 48 hours: aquarelle@aquarelle.co.uk

Article 11: Disputes and mediation

Any complaint or dispute will always receive our full attention; we always presume that a client who takes the trouble to explain his point of view is acting in good faith.

Any complaint concerning the quality of flowers and plants should be sent to our Customer Services within a maximum period of five (5) business days after the date of receipt of the parcel by the recipient.

In the case of a dispute, the customer should address their complaint to the seller's Customer Service:

Telephone: +44 (0) 20 3745 4748
E-mail: aquarelle@aquarelle.co.uk

In the event of a dispute and prior to referral to a tribunal, the buyer has the option of arbitration, the mediator being chosen in common agreement with Aquarelle, with the aim of reaching an amicable solution.

Article 12: Competence

In the event of a dispute concerning the present Terms and Conditions, where the buyer has non-commercial status, the competent court will be that of the place of domicile of the defendant, the place of actual delivery of the goods or the place where the service was carried out.

In the event of a dispute concerning the present Terms and Conditions, where the buyer has commercial status the competent courts shall be the courts of Paris.
The sale of products on this website is subject to French law regardless of the country of residence of the purchaser or the country where the order is placed.